Back on 29 December I posted a blog about an issue we’d encountered with the ‘van’s heating probes in the fresh and grey-water tanks. These probes are designed to help prevent the water tanks from freezing during very cold weather. The problem with ours, it turns out, was that the company we bought the ‘van from (Tyne Valley Motorhomes) had inadvertently not fitted the probes to the tanks: even though they had fitted the switches to control them. A simple oversight.
When I discovered the problem I contacted Tynevalley and their Sales Manager, Phil Bradley, quickly sought a remedy for us that didn’t involve having to drive the ‘van down from the Highlands to their premises just outside Newcastle. Phil contacted a company in Inverness called Highland Campervans to see if they would be able to fit the probes and wiring on Tynevalley’s behalf.
Almost by return, the proprietors of Highland Campervans, Catherine and Stephen Bunn, contracted me and said that they’d be happy to sort out the problem. In fact Stephen sent me a cracking email with work-around solutions to help mitigate the ‘van’s plumbing from freezing until such times as we could get to Inverness and get the probes fitted.
It has taken us a while to eventually get the ‘van booked in to get the probes fitted: this has been a combination of Stephen being really busy preparing one of his ‘vans for the Caravan and Motorhome Show at the Scottish Exhibition and Conference Centre and a few challenges in sourcing all of the relevant parts – the latter was solved by Phil at Tynevalley.
So today we found ourselves leaving Fort William at 07:00 en route to Highland Campervans near Inverness where we were met by Catherine and Stephen. And whilst Stephen got on with fitting the heater probes Elaine and I headed into Inverness for a look around the capital city of The Highlands. In the late afternoon we received a phone call from Catherine to let us know that all had gone to schedule so we picked up the ‘van, plus new probes, wiring and switches and headed a little bit further south to the Cairngorms National Park to wild camp overnight.
We’ve been absolutely delighted by the responsiveness of Tyne Valley Motorhomes and Highland Campervans – we couldn’t have asked for better service and are grateful to both companies. [Many thanks to Phil, Stephen and Catherine.]
I’d finally just like to give a brief overview of Stephen and Catherine’s business Highland Campervans. Highland Campervans is a small(ish) motorhome hire, sales and service business just outside Inverness, very close to Inverness Airport. On the hire side they have a number of smaller vans (considerably smaller than ours) that are ideal for touring The Highlands – even the remoter glens. They also have a couple of bigger vans for hire that would suit families with kids. We found Catherine and Stephen to be very friendly and knowledgeable about motorhoming as well as the local area around The Highlands. Well worth considering hiring from them if you ever fancy emulating a little of what Elaine and I are doing – or may be meeting up sometime over the summer!